ART 53, grrr…

This Is Fifty-three, grrr…

WELL. Once again snatching defeat from the jaws of victory, the erstwhile ‘lost in transit’ replacement shipment was delivered today…

My first sign of trouble was the sticker affixed to the box: 9/20 Return Label Issue. I wasn’t sure what this meant until later (I’ll get to that later).

When I opened the box, I immediately noticed that the usual wadded-up kraft paper that CreateSpace uses as packing material was absent—meaning that the books were unprotected during shipment. Indeed, I found that the book at the bottom of the pile was partially lodged under one of the flaps inside the box, damaging several pages. A couple of other copies had noticeable corner dents: one affecting the pages, the other affecting the spine/binding side.

Next, I checked the parts of the book that were affected by problems in the first batch. Same problem, though not as bad as before. Next, I found one of the copies had several pages that had not been trimmed properly, resulting in unwanted white space between the image and the edge of the page:

39045234r00176-trim-problems

This concerns me more than the other problems, as I have dealt with this before (with Refusal to Remain Invisible). I know how to set up a bleed, and in the past have confirmed that my bleeds were set up correctly—yet CreateSpace seems to have problems properly trimming pages with full-bleed images. Anyway…

My first course of action was to file a damage claim with UPS. Of course, that presented problems, because when I clicked on the Edit link next to the shipping label information, they asked for information that was not on the label—and it’s required information, so you can’t save the information without it. Fortunately, there are sites that publish customer service telephone numbers that CreateSpace does not include on their own site. It is also a good thing that they included a field for additional information, so that I could address the discrepancy with the shipping label return address—i.e., the shipment originated in San Bernardino, CA, but CreateSpace used their North Charleston, SC address.

screen-shot-2016-10-03-at-12-35-48-edited

Next, I went back to the earlier correspondence with CreateSpace, and sent them e-mail to update them on this particular order, and to let them know about the items damaged in transit.

Well, who knows what is going to happen next. If nothing else, I think I am going to have to make some changes to the full-color edition of the book, as the darker colors appear to be the CreateSpace norm, and the proof I received the anomaly.

Either way, what a frickin’ mess…

(3 October 2016)

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